How do I create an account?

Open Register, complete the required details, and follow the on-screen verification steps. Once active, you can log in and manage orders from the Customer Dashboard.

Can I checkout without an account?

Yes. The COSTA Website supports Guest Checkout, so you can complete a purchase without creating an account first.

How do I reset my password?

On the Login page, choose forgot password, then follow the link sent to your registered email to set a new password.

Can one person have more than one account?

Yes, as long as each account uses a different email address. You remain responsible for keeping each account secure.

What can I manage in the Customer Dashboard?

The Customer Dashboard helps you view orders, track status, manage addresses, and update account information.

How do I become an Affiliate?

Register or log in to your COSTA account, then follow the Affiliate registration steps on the website. Once approved, the same account gets Affiliate Dashboard access. More details are in the Affiliate category on this page.

How do I place an order?

Select a product, add it to cart, proceed to checkout, complete the shipping address, choose courier and payment method, then finish payment. Orders are processed after payment is verified.

Can an order be cancelled?

Cancellation depends on order status. Contact Customer Service as soon as possible. If payment is completed and the order is already being processed, applicable operational policies apply.

Can an order be changed after checkout?

Changes to products or quantities after checkout are usually limited. Contact Customer Service as soon as possible before the order is shipped.

Can the shipping address be changed?

The address can usually be updated before the order is shipped. After handover to the courier, changes follow courier rules.

How do I check order status?

Log in to the Customer Dashboard and open your orders. For guest checkout, use the order details sent by email or contact Customer Service.

What payment methods are available?

Available methods follow Midtrans at checkout and may include Virtual Account, Bank Transfer, QRIS, E-Wallet, Credit Card, and credit card installments when supported by the bank and Midtrans.

Yes. All transactions are processed securely through Midtrans. The COSTA Website does not store credit card details or sensitive payment data.

Are credit card installments available?

Installments are available when supported by the issuing bank and Midtrans at checkout. Options may vary by card and active promotions.

Why is COD not available yet?

The Official COSTA Website currently does not support Cash on Delivery (COD). Payment is completed upfront using checkout methods.

Who processes the payment?

Payments are processed through Midtrans as the official Payment Gateway for the COSTA Website.

Which couriers are available?

Courier options are provided through BiteShip and may vary by location, weight, dimensions, and service availability at checkout.

Is Same Day available?

Same Day may appear when available for specific areas and couriers. Availability is shown directly at checkout.

Is Instant Delivery available?

Instant Delivery may be available in certain areas through BiteShip and partner couriers. Check the options shown at checkout.

How do I know the shipping cost?

Shipping cost is calculated automatically at checkout after you enter the address and select a shipping service.

How do I track my order?

After the package is shipped, the tracking number is usually shown in order details or sent by email/notification. You can also ask Customer Service.

What is Pickup Point?

Pickup Point is an upcoming official COSTA pickup service. It may later support order collection, returns, warranty claims, and other after-sales services.

Is Pickup Point available now?

Not yet. The feature is in development and is not shown as an official menu before release. Location details will follow Customer Service or COSTA Admin guidance.

What services will Pickup Point offer later?

Pickup Point may later support order collection, product returns, warranty claims, and other after-sales services according to official COSTA guidance when the feature launches.

How do I claim warranty?

Contact Customer Service, prepare your invoice and product details, then follow claim instructions. Full details are on the Warranty & After-Sales page.

How long is the warranty period?

Warranty duration depends on each product. Check the product page or the Warranty page for official information.

Which products have warranty?

Not every product automatically includes warranty. Warranty status follows the product page and Official COSTA Warranty policy.

How do I validate a product?

Use the Product Validation page on the Official COSTA Website and enter the serial number or unique code for your product.

What is the return process?

Returns follow the official COSTA Returns & Refund Policy. Contact Customer Service for verification before sending a product back.

When is a refund processed?

Refunds are processed after approval and according to the returns policy. Timing may vary by payment method.

Can all products be returned?

Not always. Some conditions or product categories may be ineligible. Details follow the Returns & Refund Policy.

Why is an unboxing video required?

An unboxing video helps verify product condition on arrival and speeds up review if there is an issue or claim.

How do I become an Affiliate?

Register or log in to your COSTA account, then follow the Affiliate registration steps on the website. Once approved, the same account gets Affiliate Dashboard access.

Do I need a separate Affiliate account?

No. Affiliate access uses the same customer account, with additional Affiliate Dashboard permissions.

Where can I see Affiliate commissions?

Commission and link performance can be monitored in the Affiliate Dashboard after your Affiliate account is active.

How do I make sure a product is authentic?

Buy through the Official COSTA Website or official channels, then validate the product number on the Product Validation page.

How do I view product specifications?

Full specifications are available on the product detail page, including description, photos, and relevant technical information.

How do I check stock availability?

Stock status is shown on the product page. If an item cannot be added to cart, it may currently be unavailable.

How do I contact Customer Service?

You can reach us via WhatsApp, email, or the Contact Us page on the Official COSTA Website.

What are Customer Service hours?

Operating hours follow the official information on the website and contact page. Messages sent outside business hours are usually answered on the next working period.