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Official Warranty
Applies to products included in the COSTA Warranty Program.
Official Warranty
Official COSTA Warranty
We are committed to providing the best after-sales service for every official COSTA product.
Official warranty protects against manufacturing defects according to the applicable terms and conditions.
Genuine Product
Official Warranty
After-Sales Service
- Genuine COSTA Product
- Official Warranty
- Original Spare Parts
- Official Customer Service
- Technician Support
Warranty Summary
Warranty Period
Up to 24 Months
Documents
Purchase Invoice
Customer Service
Monday–Friday
What Is Covered by Warranty?
- Manufacturing defects
- Internal component failures
- Product fails to function under normal use
All claims are inspected by official COSTA technicians before repair or replacement is decided.
Conditions Not Covered by Warranty
- Dropped
- Impact damage
- Liquid exposure
- Incorrect usage
- Modification
- Disassembled by unauthorized parties
- Damaged or missing Product Number
- Incomplete claim documents
Documents to Prepare
Purchase Invoice
Purchased from an official COSTA dealer.
RequiredWarranty Card
Required when the product includes a warranty card.
If includedProduct Number
Must still be clearly readable.
Must be readableProduct
Shipped according to Customer Service instructions.
As instructedThe Product Number must match the data recorded in the COSTA validation system.
Warranty Claim Flow
-
Contact Customer Service
Start the claim through official COSTA channels.
~5 minutes -
Send Information
Product Number, Invoice, and product photos.
~10 minutes -
COSTA Verification
Our team reviews documents and product data.
1-2 business days -
Ship the Product
Send the product as instructed by Customer Service.
Courier dependent -
Technician Inspection
Technical review to determine next steps.
2-5 business days -
Repair or Replacement
Decision based on inspection results and warranty terms.
After inspection
Frequently Asked Questions
No. Warranty status follows each product master. Some product categories are not included in the Official COSTA Warranty Program.
The product is still a genuine COSTA product, but some categories are produced without the Official Warranty Program according to product policy. Customer Service support remains available.
The warranty period depends on the product category, up to a maximum of 24 months. Duration details appear on the product page and Product Number validation result.
An official invoice or purchase receipt is required for claims. Without it, the claim process usually cannot proceed.
A warranty card is required when the product includes one. If it is lost, contact Customer Service to review options based on available documents and validation data.
The Product Number must remain clearly readable and match COSTA validation data. A missing, damaged, or altered Product Number may prevent warranty claim processing.
Contact Customer Service
The COSTA Customer Service team is ready to help with product, warranty, and after-sales questions.
Fast Response
Business Hours
Official Support
WhatsApp
+6285217915786
Email
cs@costa.co.id
Address
Jl. Muara Karang Utara Blok I-1 No. 62A, Penjaringan, Jakarta Utara
Business Hours
Today: 09:00–15:00 WIB
Response Time
Business days, usually within a few hours
Still have questions?
The COSTA Customer Service team is ready to help with warranty, products, and after-sales service.