Terms & Conditions

The COSTA Website is the official company website. By accessing or using this website, users understand and agree to these Terms & Conditions. Service features may be added or changed as COSTA operations evolve.

This document applies only to transactions made through the Official COSTA Website.

Transactions made through third-party marketplaces (Shopee, TikTok Shop, Tokopedia, and other marketplaces) follow each platform�s own terms, conditions, and policies. Where policies are similar and not conflicting, COSTA may apply comparable internal policies to maintain service quality.

The website provides the following account and shopping services:

• Account registration
• Login
• Password reset
• Guest checkout without creating an account
• Customer Dashboard to manage orders and account information

Users may hold more than one account using different email addresses. Users are responsible for keeping their accounts, passwords, and account activity secure.

If a user joins as an Affiliate, the same account receives additional access to the Affiliate Dashboard without creating a new account.

Product information, photos, specifications, and prices may change at any time following product updates and availability. COSTA always strives to provide accurate information on the Official Website.

Product prices may change at any time. If a pricing error is found due to a system issue, COSTA may, in certain cases, cancel the related transaction and refund payment if payment has already been made.

Orders are processed after payment has been successfully verified. To protect transaction security and service continuity, an order may, in certain cases, be cancelled if any of the following is found:

• System error
• Pricing error
• Stock error
• Voucher misuse
• Suspicious activity
• Violation of website terms of use

The website supports various payment methods available through Midtrans. Payment methods may change according to Midtrans services. Payments may include:

• Virtual Account
• Bank Transfer
• QRIS
• E-Wallet
• Credit Card
• Credit Card Installments (if supported by the bank and Midtrans)

The website currently does not support Cash on Delivery (COD). All transactions are processed securely through Midtrans. The website does not store credit card details or sensitive payment data.

The website supports various shipping services available through BiteShip. Service options may change based on availability from BiteShip or partner couriers. Services may include:

• Regular
• Same Day (if available for the area and courier)
• Instant Delivery (if available)
• Other services available at checkout

Service options may also depend on:

• Delivery location
• Package weight
• Package dimensions
• Courier service availability

Delivery estimates follow each courier selected by the customer.

The website is preparing a Pickup Point service as part of system development. This feature is not yet an official menu before release.

Once available, Pickup Point may be used for:

• Order pickup
• Product returns
• Warranty claims
• Other after-sales services

Pickup Point locations may differ based on official information from Customer Service or COSTA Admin.

This section provides a summary only. Full information about product warranty, warranty period, warranty claims, product validation, and after-sales service follows the official Warranty & After-Sales page.

This section provides a summary only. Full information about returns, refunds, and replacement follows the official Returns & Refund Policy page. Detailed return procedures are not described in this document.

All of the following assets belong to COSTA and may not be used without written permission:

• Logo
• Product photos
• Videos
• Articles
• Website design
• Content
• Trademarks

For everyone�s security, users are asked not to:

• Violate applicable laws
• Misuse vouchers
• Disrupt website systems
• Scrape or unlawfully extract data
• Misuse user accounts

To the extent permitted by law, COSTA is not liable for losses arising from:

• User error
• Internet disruption
• User device issues
• Force Majeure

Force Majeure includes circumstances beyond COSTA�s control, including but not limited to:

• Earthquake
• Flood
• Fire
• Server disruption
• Internet disruption
• Courier disruption
• Government regulations
• Other circumstances beyond COSTA�s control

All use of the COSTA Website is governed by the laws of the Republic of Indonesia.

These Terms & Conditions may be updated from time to time as services evolve. Changes will be announced on this page along with the last updated date.

If you need clarification regarding website use, please contact official COSTA Customer Service.