Privacy Policy

To provide e-commerce and customer support services, COSTA may collect the following information:

• Name
• Email
• Phone Number
• Shipping Address
• Order History
• Transaction History
• Account Information
• Information provided when contacting Customer Service

The COSTA website does not request or store customer GPS location.

Collected information is used for service purposes, including:

• Processing orders
• Shipping products
• Contacting customers
• Customer Service
• Product Validation
• Warranty Services
• After-Sales Services
• Sending informational emails
• Promotional programs and email marketing
• Improving service quality
• Website analytics

The website uses cookies to support a secure and convenient browsing experience, including:

• Login Session
• Shopping Cart
• User Preferences
• Security
• Website Analytics

Cookies are not used to collect personal data beyond website usage activity.

Payments are processed through Midtrans. COSTA does not store credit card details or sensitive payment data. All transactions are processed via an official Payment Gateway.

Shipping is processed through BiteShip and its partner couriers. Customer data shared is limited to what is required for delivery.

The website uses the following services to understand performance and improve user experience:

• Google Analytics
• Google Search Console

COSTA takes reasonable technical and administrative measures to protect data. We do not guarantee absolute security, but we are committed to protecting customer data in accordance with applicable practices.

COSTA does not sell customer personal data. Data may only be shared with parties required to operate our services, namely:

• Midtrans
• BiteShip
• Courier partners
• Parties required by law

Customers may:

• Update account information via the account page.
• Contact Customer Service if data corrections are needed.

Account deletion is currently not available.

Customer data is retained as needed, including:

• While the account remains active
• As required to provide services
• To meet legal obligations
• To complete transactions
• Warranty services
• After-sales services
• Dispute resolution
• Other administrative obligations

COSTA products include photography, videography, lighting, and related accessories that are safe for general use. The website may be used by all users in accordance with applicable terms.

COSTA may update this Privacy Policy from time to time. Changes will be published on this page along with the last updated date.

If you have questions about privacy or data security, please contact official COSTA Customer Service.